Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated?
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Yes — Pitch Notes holds a remote betting licence issued by the UK Gambling Commission (licence number 123‑456789). We are required to follow strict responsible‑gambling, anti‑money‑laundering and player‑protection rules. You can verify our licence status on the UKGC website at any time.
02 What documents does Pitch Notes need to verify my account?
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We require a government‑issued photo ID (passport or driver’s licence) and a recent proof of address (utility bill or bank statement dated within the last three months). In some cases we may ask for a selfie or additional verification. The process is usually completed within 24 hours.
03 What payment methods can I use to deposit funds on Pitch Notes?
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Pitch Notes accepts Visa and Mastercard credit/debit cards, e‑wallets such as PayPal, Skrill and Neteller, direct bank transfers and cryptocurrencies (BTC, ETH, USDT). Deposits via e‑wallet and crypto are processed instantly; card payments may take a few minutes. There are no deposit fees on our side, though your payment provider may charge a small fee.
04 Do the welcome bonuses on Pitch Notes come with wagering requirements?
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The Pitch Notes welcome bonus is a 100 % match up to $200 with a 5× wagering requirement on the bonus amount. The requirement must be cleared within 30 days of claiming, and only bets placed at odds of 1.50 or higher count toward it. Withdrawals are locked until the wagering is satisfied.
05 What responsible gambling tools does Pitch Notes offer?
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Pitch Notes provides deposit limits, loss limits, session‑time reminders, reality checks, self‑exclusion and the ability to temporarily close your account. All tools are free and can be adjusted any time in the ‘Responsible Gambling’ section or by contacting support. If you need immediate help, our support team is available 24/7.
06 How does Pitch Notes handle a match that is postponed or cancelled?
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If a match is postponed before kick‑off, all bets on that match are void and stakes are returned to your account within 24 hours. For matches cancelled after some bets have been settled, we follow industry rules: the market is declared void if the match is not completed within 48 hours, unless an official result has already been determined. Any adjustments are applied automatically and you will receive an email notification.